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News Article: Nationwide apologise
Nationwide has apologised to more than 7500 customers in Northern Ireland after money they withdrew from cash machines was not debited from their accounts - involving £400,000.
The error came to light after a customer complained. Customers have been notified by letter that they will have their accounts debited 10 March. Overdrawn customers will not be charged.
"In December, the Link organisation upgraded the ATM system. Unfortunately our system didn't pick that up correctly and we apologise for that" said Jay Colville, area director of Nationwide in Northern Ireland.
"We are going to be sympathetic to hardship cases. We won't charge people for this event".
Tags: bank, Nationwide,
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